1. Processing Time
At Rockwell Masks, we are dedicated to creating high-quality products for our customers. Please note that our products are handcrafted and made to order, which may require a processing time of 7-14 business days from the date of your purchase. This processing time allows our artisans to create each product with the utmost care and attention to detail.
2. Shipping Time
Once your order has been processed, it will be shipped to your designated address. We offer the following shipping options:
a. Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery.
b. Expedited Shipping: For customers who wish to receive their orders sooner, we offer expedited shipping with a delivery time of 2-3 business days. Additional fees may apply for expedited shipping.
Please note that shipping times are approximate and may vary due to factors beyond our control, such as weather conditions, carrier delays, and other unforeseen circumstances.
3. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its expected delivery date.
4. Shipping Locations
We offer shipping to locations within the United States and select international destinations. Please note that additional shipping fees and longer delivery times may apply for international orders.
5. Shipping Charges
Shipping charges are calculated based on the shipping method you choose during the checkout process. The total shipping cost will be displayed before you confirm your order.
6. Lost or Delayed Shipments
While we make every effort to ensure that your order arrives on time, we cannot be held responsible for lost or delayed shipments caused by the shipping carrier or other factors outside our control. If you experience issues with the delivery of your order, please contact our Customer Service team, and we will assist you in resolving the matter.
