Return Policy for Rockwell Masks
Last Updated:10/16/2023
1. Return Window
At Rockwell Masks, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we offer a 7-day return window, starting from the date of delivery, to return eligible items.
2. Eligibility
To be eligible for a return, the item must meet the following criteria:
- The item must be in its original, unused condition.
- It must be in its original packaging.
- Any included tags, labels, or accessories must be intact and undamaged.
3. Items Not Eligible for Return
The following items are non-returnable:
- Custom or personalized items.
- Face masks (for hygiene and safety reasons).
4. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at [Your Contact Information] to notify us of your intent to return. Please include your order number and a description of the item you want to return.
- Our Customer Service team will provide you with return instructions, including the return address.
- Carefully pack the item in its original packaging and include all tags, labels, and accessories.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure your return is received safely. Once your return is received, we will inspect the item to ensure it meets the return eligibility criteria.
6. Refunds
Upon successful inspection and approval of the returned item, we will process your refund. Refunds will be issued using the same payment method used for the original purchase. Please allow up to [number of business days] for the refund to appear in your account.
7. Contact Us
If you have any questions or concerns about our return policy, please contact our Customer Service team at william@rockwellmasks.com.
Rockwell Masks reserves the right to make changes to this return policy without prior notice. Any updates or modifications to the policy will be posted on our website.
