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Custom orders have to be paid 50% up front when requested and 50% when the work is finished.
~ New to Etsy? Here is a helpful guide on purchasing items! ~
Items are most frequently shipped via Flat Rate or First Class from the USPS. If you would prefer UPS or FedEx, please message me separately to get a quote on that shipping method.
Many items are currently priced for free shipping to the U.S and many outside the U.S. If you are from outside the U.S., message me and let me know what country you are from, and I will add your country's shipping rate as close to actual cost as possible.
I try to use all recycled materials when I ship. This helps the environment, and also makes it easier to keep shipping low.
I do my very best to make customers well aware of any flaws on everything in the shop by writing about them in the descriptions and by taking close up pictures of them. In the unlikely circumstance that a customer still desires to make a return, I am willing to take returns. I truly want all customers to be happy with their purchases at Rockwell Masks. However, I cannot take returns because of flaws that were already listed in the item description, and I cannot refund any shipping costs on returns. Returns must be made within 7 days of receiving the item.
Please note that no masks will be accepted for returns unless there was a manufacturing defect, to avoid purchases made for a specific event, that is later returned.
Last updated 6/13/2017
Leather Mask FAQ's:
Q: Do you make one of a kind or completely custom masks?
A: Absolutely! We have made many custom masks and some of them for well known professional wrestlers such as Sami Callihan, Jon Gresham, Kerry Awful, Dave Crist and more! Just reach out with your ideas and we will be happy to provide a quote and timeline. Pricing and timeline varies depending on the level of detail, pieces and overall complexity of the mask or accessory.
Q: How can I care for my mask?
A: If your mask gets dirty, just simply clean with a damp cloth. Please do not ever submerge your mask or get it saturated, as it will lose its shape and stiffness. Please do not wear the mask in a wet environment.
Q: How long will my mask last?
A: It is tough to say, but leather is a VERY durable material. There are leather saddles that are over 100 years old. If taken care of, your mask will last a very long time.
Q: Can I customize a mask design with my own colors? Is there an extra cost for this?
A: Absolutely! I am happy to customize existing designs with your vision. Usually there is no cost for this unless it is a very detailed requirement. I have put together a color sheet (link below) so that if anyone has questions about colors available, they can reference this.
#1 - Pick Your Solid Colors: https://www.dropbox.com/s/q4qip5zgsyaea9w/DSC_0975.JPG?dl=0
#2 - (Optional)Pick A Metallic Color: https://www.dropbox.com/s/qyggh9ra6zsx2b7/DSC_0981.JPG?dl=0
#3 - Pick a Texture: https://www.dropbox.com/s/9m7rbz0jz3126zt/DSC_0976.JPG?dl=0
I also do leather dyes, please reach out separately for more information on these.
Q: How long do masks take to ship?
A: In most cases, I will have a ready to ship mask sent on the next business day. For made to order masks (please message for availability), I can usually have them in 3-4 days, but during the busy season, it can take up to two weeks. Please reach out to me separately for a quote on timing.
Q: Do you take custom orders?
A: Custom orders are welcome! If you see something in my shop but you wish to get in another color / size, I will be happy to make it for you! Timeline and pricing will be quoted upon request.
Q: What happens to my information when I place an order?
A: Your privacy is important! Your information is used for no other purpose than to send your order (and maybe the occasional email to see how you liked the piece).
Metal Sculpture FAQs:
Q: How can I care for my piece?
A: Just give it a dusting every now and then. It has been clear coated to prevent rusting, though if left outside or in direct sun, after some time the clear coat may begin to deteriorate. If that happens, simply clean off the sculpture and reapply a coat of clear coat.
Q; How long will it take to ship my piece?
A: Most orders are filled within 1-2 business days from the time of purchase
Q: Do you make custom sculptures:
A: Absolutely, please reach out to me separately for availability and pricing information.